When you get your money back, and how quickly.

14-day refund on your first payment

If a paid plan is not what you expected, email us within 14 days of the first payment and we will refund it in full. You do not have to explain why. This is offered on the first payment for a plan, and it is deliberately simpler than the law requires because arguing about $15 is worse for both of us than refunding it.

Renewals

Subscriptions renew automatically each month, and the renewal date is shown in your account before it happens. If a renewal catches you out, tell us within 7 days of the charge and we will refund it and close the subscription, provided the plan has not been used substantially in that period.

Cancelling

• Cancel from Account → Manage billing, which opens Paddle. It takes effect immediately for future renewals.
• You keep access until the end of the period you have already paid for. We do not cut access off on the day you cancel.
• Cancelling does not by itself trigger a refund of the current period: request one if you want it, under the terms above.
• Your models stay in your account on the free plan; those over the free limit become read-only rather than being deleted.

The assessment track

The assessment is a one-time purchase and is refundable within 14 days, provided you have not submitted a graded attempt. Once a drill has been submitted and graded the material has been delivered, and it is no longer refundable. This is stated before purchase, on the checkout, so it cannot be a surprise.

Statutory rights

If you are a consumer in the UK or EU you have a statutory 14-day right of withdrawal on digital services. By starting to use a paid feature immediately you agree that performance begins before the withdrawal period ends, and you may be charged for what you used. Our policy above is more generous than this in practice, and nothing here reduces a right you have by law.

Things we will always refund

• A duplicate charge.
• A charge after a cancellation was confirmed.
• A period during which the service was unusable because of a fault on our side.

How to request one

Email support@valuatio.co from the address on the account, with the date of the charge. We reply within 2 business days. Approved refunds are issued by Paddle to the original payment method and typically appear within 5–10 business days depending on your bank. You may also contact Paddle directly, since Paddle is the merchant of record for the transaction.